At Mercy, we believe taking care of you means making the whole process as convenient and easy as possible. Central scheduling makes it easy to make appointments, while pro-active patient preregistration helps ensure you arrive for your appointments fully prepared.

How to Make Appointments

To make, cancel, or change an appointment for the services listed below, please call Central Scheduling, between 7:30 a.m. and 5:00 p.m., Monday - Friday. After we book your appointment, patient preparation instructions will be mailed to you, if necessary.

Your physician's office may also schedule appointments for you. To change or cancel an appointment made by your physician's office, please use the central scheduling number below.

The services listed below can be scheduled through one central number, 879-3737.

• Bone Densitometry
• Cardiac Testing - EKG, Echo with Doppler, Stress Tests, Cardiac Catheterization, Holter Monitors
• Diagnostic Procedures - bronchoscopies, colonoscopies, endoscopies, and sigmoidoscopies
• Lab Tests
• Mammograms
• Physical Therapy, Aquatic Therapy, Occupational, and Speech Therapy (First appointment only)
• Pre-Admission Testing
• Surgery
• Diagnostic Imaging (X-rays except Nuclear Medicine)

Scheduling and registration for services provided at our Mercy Affiliates, including the Mercy Primary Care Centers and VNA Home Health Care, are handled directly by those facilities.

Patient Preregistration: (207) 879-3860
Our goal is to connect you to the department you need, promptly and smoothly. Through "pre-registration", we hope to have everything ready when you walk in the door. When possible, we will call you at home before your appointment to obtain the necessary information. If the department you are scheduled with needs to copy an updated insurance card or obtain a consent signature at the time of your visit, our central scheduling staff will let you know that ahead of time.

Patient Billing (207) 879-3470
Mercy participates in all major health insurance plans and Medicare and Medicaid.  Many private or commercial health insurance companies and HMO's now require "pre-authorization" before a hospital admission, surgery, or other major medical procedure.  We encourage you to contact your health insurance company for approval before your scheduled procedure.  Pre-approval will minimize delays and reassure you that your health insurance or HMO will cover your medical expenses.

If you have questions about your insurance, we encourage you to call Patient Billing.

If you don't currently have a health insurance plan, we would be happy to help you identify any community resources for which you might qualify. Mercy will work with you to identify a manageable long-term payment plan and/or to determine if you qualify for our free care program.

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Family Size	Federal Poverty Level & DHS Guideline	MHSM 100% Free Care (no copayment)	MHSM 100% Care	MHSM 50% Free Care	MHSM 40% Free Care	MHSM 30% Free Care	MHSM 20% Free Care	MHSM 10% Free Care
1	$10,400	$15,600	$15,601 - $20,799	$20,800 - $21,839	$21,840 - $22,879	$22,880 - $23,919	$23,920 - $24,959	$24,960 - $26,000
2	$14,000	$21,000	$21,001 - $27,999	$28,000 - $29,399	$29,400 - $30,799	$30,800 - $32,199	$32,200 - $33,599	$33,600 - $35,000
3	$17,600	$26,400	$26,401 - $35,199	$35,200 - $36,959	$36,960 - $38,719	$38,720 - $40,479	$40,480 - $42,239	$42,240 - $44,000
4	$21,200	$31,800	$31,801 - $42,399	$42,400 - $44,519	$44,520 - $46,639	$46,640 - $48,759	$48,760 - $50,879	$50,880 - $52,640
5	$24,800	$37,200	$37,201 - $49,599	$49,600 - $52,079	$52,080 - $54,559	$54,560 - $57,039	$57,040 - $59,519	$59,520 - $62,000
6	$28,400	$42,600	$42,601 - $56,799	$56,800 - $59,639	$59,640 - $62,479	$62,480 - $65,319	$65,320 - $68,159	$68,160 - $71,000
7	$32,000	$48,000	$48,001 - $63,999	$64,000 - $67,199	$67,200 - $70,399	$70,400 - $73,599	$73,600 - $76,799	$76,800 - $80,000
8	$35,600	$53,400	$53,401 - $71,199	$71,200 - $74,759	$74,760 - $78,319	$78,320 - $81,799	$81,800 - $85,439	$85,400 - $89,000
Each additional person	$3,600.00	$5,400.00	$6,300.00	$7,200.00	$7,560.00	$7,920.00	$8,280.00	$8,640.00

In accordance with Mercy Health System of Maine Mission to provide clinically excellent, compassionate health care for all, with special concern for the poor and disadvantaged, Maine residents may be eligible for financial assistance if family size and income falls within the above Mercy Health System of Maine guidelines.

Mercy Health System of Maine financial assistance policy is 2.0 times the Federal Poverty Guideline), and up to 2.5 times the Federal Poverty Guideline on a sliding scale basis (including applicable co-pay).  The State of Maine requires charity care at 1.5 times the DHS poverty level.  The following co-pay amounts are required for services rendered to patients who are determined to have household income between 1.5 times and 2.5 times the Federal Poverty Level:

• $100.00 Inpatient Stay / Out Patient Day Surgery
• $ 50.00 Emergency Visit
• $ 10.00 Office Visit
• $ 10.00 Lab
• $ 10.00 Therapy
• $ 50.00 MRI & CT Scan
• $ 10.00 All Other Outpatient

Final determination will be made based upon all income, expense and asset information submitted in the Financial Assistance Application/Disclosure in accordance with the Charity Care Policy.

If you believe you might be eligible for financial assistance, please call Mercy Hospital Patient Accounts Office at (207) 879-3470, toll free within Maine 1-800-293-6583 ask for extension 3470 or visit our office, located in the Hospital on Level B1, Monday through Friday, 8:00 a.m. - 4:30 p.m.  Financial assistance is provided only for services that are medically necessary.  A Mercy representative will ask for information about your income, health insurance, or other supplemental income, such as government subsidy.

* Subject to information provided in Financial Assistance Application/Disclosure

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